25 August 2011

A precursor to Bullying.... Rudeness At Work: On the Rise, And Coming With A Big Cost

Just because you’ve developed a thick skin for rude, discourteous behavior, doesn’t mean workplace incivility is not hurting you–and your family.

A new Baylor University study published in the Journal of Organizational Behavior found that workplace rudeness can follow you home, causing you to unleash “incivil” behavior on your loved ones.

That’s disconcerting news for the 43% of Americans who have experienced incivility at work, according to the report, Civility in America, 2011. To be clear, incivility is different from aggressive bullying, which usually carries the intent to harm someone. With incivility, the intent is ambiguous, and it’s less intense and characterized by demeaning remarks, showing little interest in a worker’s opinion, acting rudely or with poor manners, among other uncivilized behaviors.

The Baylor study found that those who experienced workplace incivility had lower levels of marital satisfaction and greater family/work conflict, particularly for the partner. It also found that stress from incivility was contagious to family members.

Whose to blame?

When asked to name some of the top causes for the growing incivility problems, 65% of workers blame their company’s leaders and 59% also blame employees, while 46% list the lagging economy as a cause. Interestingly, 34% blame younger employees for incivility and only 6% blame older employees. But incivility at work, many agree, is an artifact of life in America. More than 70% of Americans consider political campaigns, pop culture, the media, government and the music industry hubs of incivility, according to the Civility in America Report.

How to tamp down rudeness

In the words of Aretha Franklin, R-E-S-P-E-C-T. The authors of the Civility in America report write:

Johns Hopkins Professor Pier M. Forni, co-founder of the Civility Project, defines the basics of civility as the Three R’s: Respect, Restraint and Responsibility. When Americans were asked to define “civility,” the words “respect” and “treating others as you would want to be treated” predominated.

And rather than shrug off rudeness, name it, because the more you become inured to it, the more normal it becomes.

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