28 September 2009
PAPER : Bullying in the Workplace: A Proposed Model for Understanding the Psychological Harassment Process
Because different studies suggest that psychological harassment represents a great threat to most workers, it has received considerable and growing interest across the world and has emerged as a new field of study in Europe, Australia, South Africa and the U.S. In spite of these studies, bullying still appears as a complex phenomenon. This paper summarises the relevant literature and proposes a specific model of the psychological harassment process. This model presents psychological harassment as a four phase process to improve the understanding of this pernicious workplace phenomenon. As a very costly phenomenon, which harms the health of the victim and the competitiveness of the firm, the paper concludes that HR managers should combat psychological harassment in organisations.