HR : Getting Human Resources Right ... 'Culture matters more than talent'

Dave Ulrich video: Culture matters more than talent

In our series of videos Dave Ulrich looks at what drives business performance and how HR can help

HR should increase its focus on culture, according to Dave Ulrich, Rensis Likert collegiate professor at Ross School of Business, University of Michigan.

“I think talent matters, but culture matters more” he told HR magazine editor Katie Jacobs.

“The ‘war for talent’ has been a metaphor for 15 years,” he said. “We now have to have a victory through organisation. Wars are won through organisation, and you have victory by being in it together.”

In our exclusive series of videos Ulrich, who is considered the father of the business partner model and has consistently been voted one of the most influential thinkers in HR, looks at what drives business performance and how HR can help organisations succeed.

The series – kindly sponsored by MHR – will also include insights on managing multiple stakeholders, analytics, transforming HR, and speed teaching.

Watch the video series here


Part 1 : Dave Ulrich Insights on the future of the HR profession - Perspectives


Part 2 : Dave Ulrich Insights - HR Outcomes

COMMENTS
Ulrich's 'Talent Trifector' stated the talent was a combination of 'Competence', 'Commitment' and 'Contribution'. Culture can enhance/undermine people's commitment and help or hinder the contribution they can make. So for organisations that fail to create a suitable culture, just as "culture eats strategy for breakfast", culture will munch talent for lunch... SM

Source: http://www.hrmagazine.co.uk/article-details/dave-ulrich-video-culture-matters-more-than-talent

 

75% Of Workers Are Affected By Bullying - Here's What To Do About It

Published: Forbes.com 
by Christine Comaford, 27 August, 2016

Workplace bullying is frighteningly common and takes an enormous toll on our businesses. Research from Dr. Judy Blando (University of Phoenix) has proven that almost 75% of employees surveyed had been affected by workplace bullying, whether as a target or a witness.

75%. That’s huge.

So what exactly is workplace bullying?

“Workplace Bullying is repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators. It is abusive conduct that is: threatening, humiliating, or intimidating, or work-interference, i.e. sabotage, which prevents work from getting done,” from Workplace Bullying Institute.

One of the main differences between schoolyard bullying and workplace bullying is that it tends to be less physically harmful and more psychological and verbal in nature. It’s subtler than schoolyard bullying but is quite distinctive from normal workplace stress.

 

The 13 Most Frustrating Coworker Types And How To Deal With Them

Launch Gallery

14 images

One of the main differences between schoolyard bullying and workplace bullying is that it tends to be less physically harmful and more psychological and verbal in nature. It’s subtler than schoolyard bullying but is quite distinctive from normal workplace stress.

Recommended by Forbes

“Bullying is characterized by:

• Repetition (occurs regularly)
• Duration (is enduring)
• Escalation (increasing aggression)
• Power disparity (the target lacks the power to successfully defend themself)
• Attributed intent” (from Wikipedia)

According to the Workplace Bullying Institute (WBI), bullying is four times more common than either sexual harassment or racial discrimination on the job.

Who The Bullies Are

Here is what you have to understand, the targets of workplace bullying are not the weakest players—they are often the strongest.
Let’s say that again. The common misconception is that, like schoolyard bullying, the targets of workplace bullying are loners, or “weird” or the people who “don’t fit.” In fact the reverse is true.

People become targets because something about them is threatening to the bully. Often they are more skilled, more technically proficient, have a higher EQ or people just like them better. They are often workplace veterans who mentor new hires.
“WBI research findings and conversations with thousands of targets have confirmed that targets appear to be the veteran and most skilled person in the workgroup” (quote from WBI).

Now the bully tends to be someone who is skilled at manipulating and controlling, but while they see everything as a competition, they do not feel skilled/competent enough to compete on their own merits. Hence they bully as a futile attempt to feel more powerful.

The bully often works hard to create the perception that they are strong by putting down and blaming others. Often the boss of the bully knows the bully is “disliked” but thinks that the organization cannot do without them and makes “allowances.” The bullying is framed as “personality conflict.”

What Bullying Is Costing Your Company

When you, as the leader of an organization allow bullying to occur you create at least five problems:

1. The target of the bullying will experience a loss of confidence and an increase in stress that often shows up in health problems. Their performance will decline. They may need more time off to recover. So you have lower performance by at least one person, the target.

2. By allowing the bullying to continue you are accepting a toxic culture, prevalent Critter State, and reduced performance and morale. The people witnessing the bullying will have to choose to side with the bully, leave, risk retribution by speaking out, or remain passive and try to stay under the bully’s radar. To be non-threatening to the bully they may lower their performance in some way.

3. Eventually the target will have no recourse but to leave. Research has shown that the vast majority of targets eventually leave. You now have lost a good employee and have all the costs of a new hire.

4. Plus you have the almost certain guarantee that the cycle will repeat itself. I find that organizations which condone bullying, which have prevalent Critter State, also have high employee turnover rates, far less revenue per employee, increased absences, and the list goes on and on.

5. You are opening yourself up to potential litigation. While bullying is not, strictly speaking, illegal it may be connected to a form of harassment or discrimination which can be subject to litigation. At the least attention will be taken up in tracking and “proving” a case.
All this from denying bullying—oh, and let’s add the personal guilt of not protecting one’s tribe.



How To Stop Bullying—And Start Boosting Smart State

Workplace bullies can be hard to detect because they work within the rules of the organization. That means that the solutions lie within the organizational structure.

I have been asked to coach several workplace bullies because someone, usually their boss, wanted them to change. The problem with this sort of coaching is that the person themselves doesn’t want to change. The coaching is seen as a punishment rather than as a reward and a path to greater leadership.

The reality is that the leadership team is responsible. Bullying cannot happen without approval (“oh that’s just how xx is!”). It’s up to you to create an environment that is safe and healthy for the entire team—the Smart State. The biggest problem with bullies is usually that someone higher up likes them – “oh xx is great at a party!” - or some other nonsense.
 
The first step is to confront the bully. Use my formal feedback steps to outline the specific behaviors that must change. Agree on objective performance measurements. Make sure that the bully transfers their feeling of threat from their target to the organization. Give them specific ways to manipulate and control their own outcomes—turn their skills into assets if possible. If not possible, they have to go. If you are serious about creating the culture of your dreams, you have to be willing to hire and fire based on your values.

I have found that what works best, culturally, is to focus on creating structures that reward “Smart State” behaviors and discourage/punish bullying behaviors. This starts with ensuring the confidentiality of anyone reporting bullying behavior and ensuring that there are no reprisals.

How To Stop Bullying—And Start Boosting Smart State

Workplace bullies can be hard to detect because they work within the rules of the organization. That means that the solutions lie within the organizational structure.

I have been asked to coach several workplace bullies because someone, usually their boss, wanted them to change. The problem with this sort of coaching is that the person themselves doesn’t want to change. The coaching is seen as a punishment rather than as a reward and a path to greater leadership.

The reality is that the leadership team is responsible. Bullying cannot happen without approval (“oh that’s just how xx is!”). It’s up to you to create an environment that is safe and healthy for the entire team—the Smart State. The biggest problem with bullies is usually that someone higher up likes them – “oh xx is great at a party!” - or some other nonsense.

The first step is to confront the bully. Use my formal feedback steps to outline the specific behaviors that must change. Agree on objective performance measurements. Make sure that the bully transfers their feeling of threat from their target to the organization. Give them specific ways to manipulate and control their own outcomes—turn their skills into assets if possible. If not possible, they have to go. If you are serious about creating the culture of your dreams, you have to be willing to hire and fire based on your values.

I have found that what works best, culturally, is to focus on creating structures that reward “Smart State” behaviors and discourage/punish bullying behaviors. This starts with ensuring the confidentiality of anyone reporting bullying behavior and ensuring that there are no reprisals.

Recommended by Forbes

Organizational structures which put the focus on problem solving and which create clear and fair performance markers work to reduce bullying.

For example:

• reward ideas and innovations
• reward people for bringing safety or other problems to leaders’ attention
• use structures, like Kanban boards, which isolate bottlenecks as work flow issues only, and therefore reduce finger-pointing and blame
• implement an intranet system where team members can give each other high fives and recognize contribution

• make sure any performance measuring systems that you are using are fair and objective, and reward what you are actually interested in achieving (e.g. one client was rewarding employees for quantity but not measuring quality and our assessment found that their “high performers” were actually the ones creating problems).

Remember, stopping bullying begins with you. To what are you really committed?

For more on bullying in the workplace and how to put an end to it for good, see my previous post: How To Stop Workplace Bullies In Their Tracks

Christine Comaford is the author of SmartTribes: How Teams Become Brilliant Together.


Source: http://www.forbes.com/sites/christinecomaford/2016/08/27/the-enormous-toll-workplace-bullying-takes-on-your-bottom-line/#eec89f3386ee

VIDEO STORY: Bullies in the Workplace

Source TodayTonight

Workplace bullying is a major issue in Australia with studies have shown it is costing the Australian economy $36 billion a year.

WATCH STORY here - VIDEO LINK

Now a Flight Centre franchise has landed at the centre of a fight over how its staff have been treated.
Three out of five staff from the same workplace resigned in just six months, and all are blaming one woman - their former boss.

The then manager of a travel agency in the Melbourne suburb of Frankston was Kelly Gallasch. She’s been accused of bullying behaviour by former staff members, including Richard Barnes.

Barnes says Gallasch told him to clean toilets, ordered him around and swore at him – “just to torment me until I'd lash out.”

Now Barnes is taking legal action against Flight Centre. He'll claim that he was a whistleblower on bullying problems at the travel giant, and under the Fair Work Act he was meant to be protected from victimisation.

In documents filed in the Federal Court Barnes claims his ex-boss made comments about him that would make tradies blush.

Another worker, Carol, has backed up Barnes’s claims. “I was constantly belittled in front of staff,” she said. Carol claims she received similar treatment to Barnes. “It was quite relentless,”

Amanda, another ex-worker who has come forward, says “I just didn’t want to get up and go to work.
“Basically she'd be increasing my workload so I’d feel more pressured and I’d quit my job,” Amanda added. And these employees are far from alone. Across the nation, bullying has reared its ugly head time and time again, and instances of workplace bullying are troubling.

It's estimated one in four people will experience bullying at some point in their work life, and seven per cent of suicides can be linked to workplace bullying according to a US report. Brodie Panlock is one of those victims; the nineteen-year-old killed herself after being bullied by three men at her workplace. Her tragic death led to Brodie's Law - a change to the Crimes Act that introduces ten year prison terms for bullying.

Psychologist Evelyn Field says bullying is “absolutely soul destroying. Being the victim of bullying changes your life forever.” Field believes bullying is often a cultural issue. “It’s really about management who are not stepping in and stopping it,” she said. As for the Flight Centre case, the travel giant says the matter was investigated at the time. They maintain they acted appropriately and deny the various allegations, which they say will be vigorously defended in court.

Flight Centre response statement

Our comment is similar to the comments we made when Maurice Blackburn issued its two previous press releases on this matter.

As this is now before the courts, neither Student Flights nor Flight Centre Limited can comment in detail.

The matter was investigated and action was taken against several people when the complaint was received last year.

Action was also taken against Mr Barnes, after concerns were raised about his behaviour in the workplace.

The company considers it acted appropriately and denies various allegations that have been made against it, including suggestions that Mr Barnes was forced out after he raised concerns.

It will vigorously defend the case.

Allegations of this nature are taken seriously and policies and procedures are in place to prevent and discipline such behaviour.

In addition, the company has a whistleblowers' facility that staff can use to report any alleged wrongdoing.

A Federal Government inquiry into workplace bullying is currently running in order to see if legislation needs to be changed. If you have experienced workplace bullying you can put in a submission at this website.




 

Australian Workplace bullies cost $15bn each year

BULLYING and harassment in the workplace costs the economy about $15 billion a year and is not properly addressed in occupational health and safety laws.

In a draft report released yesterday, the Productivity Commission found 2.5 million Australians experienced some aspect of bullying during their working lives.

It said while some progress had been made in ironing out inconsistencies in OH&S standards nationally, businesses were still burdened by 3392 pages of regulation across Australia.

The report prompted federal Sex Discrimination Commissioner Elizabeth Broderick to call for employers and governments to turn their sights on the psychological safety of workers.

The Productivity Commission found the total cost to the economy of bullying and harassment was about $14.8bn a year.

This did not include the hidden costs, such as hiring and training employees to replace those who left as a result of workplace stress.

The report said "psychosocial hazards" such as bullying and harassment were not given the same attention by inspectors as physical dangers. "This adds to uncertainty for businesses about the extent of their duty of care and how to address (such) hazards," it said.

Workplace stress claims tended to be more costly than claims for less serious physical injuries and resulted in more time taken off work. The report said only Queensland and Western Australia had codes of practice on how to detect and manage bullying, which gave business more clarity about their responsibilities.

South Australia was the only state to include specific laws in its OH&S act about inappropriate behaviour in the workplace.

In other parts of Australia, the issue was covered only by the employer's general duty to provide a healthy and safe workplace.

Ms Broderick said complaints to the Australian Human Rights Commission suggested sexual harassment was increasing. But while sexual harassment was unlawful under the Sex Discrimination Act, the law relating to harassment and bullying more generally was less clear.

source