Showing posts with label union. Show all posts
Showing posts with label union. Show all posts

05 December 2016

Townsville Hospital worker claims she was bullied





A TOWNSVILLE Hospital employee says she tried to commit suicide twice following ongoing workplace bullying and harassment.
Jodi Miller (pictured) said she wanted to share her story so to give others strength to come forward with their experiences. It comes after the Bulletin revealed numerous employees across the Townsville Hospital and Kirwan Health Campus had lodged bullying complaints. Since then, 15 employees have contacted the Bulletin to discuss their experiences.
Ms Miller has been seeing a psychologist for anxiety that she said was caused from chronic fatigue and workplace issues.

She said while she had been a victim of verbal abuse, failure to address workload issues and roster adjustments were what “tipped her over”. “I asked for my rosters to be adjusted between July and August 2015,” she said. “I was also working every weekend, there was no balance between work and my family life.”

Ms Miller said there was never enough people on during her night shift, leaving her feeling exhausted. Ms Miller said when her roster was adjusted, it wasn’t what she had requested.
“I took three months off with chronic fatigue and then returned to work again on July 13,” she said.

Ms Miller said she hadn’t been back an hour before she was requested to help with a patient who became aggressive and bit her on the arm.
“I finished the job and burst into tears,” she said.
“I went straight to the doctors and was told I had high blood pressure, which I have never had.”

Ms Miller said she applied for a work cover claim however it was denied. She said following an independent psychiatric investigation, it was determined that the bite on her forearm was not the main cause for her poor mental health and was told she couldn’t go back to work for three months.

“My issue is now sitting with Australian Workers’ Union lawyers to see if I can overturn the decision,” she said.

Ms Miller said she wanted to bring awareness to workplace bullying.

“I tried taking my own life twice, it tipped me over,” she said.

Townsville Hospital and Health Service chief operating officer Kieran Keyes said the matters raised by Ms Miller had been investigated and welcomed the opportunity to discuss them with her. “The health service has not received any grievances relating to workplace harassment or bullying from Ms Miller,” he said.

“A number of the matters raised by Ms Miller are protected by employee privacy and we remain committed to protecting the privacy of our staff.
“We work with staff to ensure rosters are assigned to ensure a balance between work and family commitments as well as the organisation’s operational requirements.”
Mr Keyes said there were nine patient handlers rostered on night shifts.

Source: http://www.townsvillebulletin.com.au/news/townsville-hospital-worker-claims-she-was-bullied/news-story/3f28856e65cf157743bd216df189a01e

08 October 2016

Hospital worker claims toxic culture of bullying is leaving her colleagues suicidal and suffering panic attacks

  • Stevie-Lee Semgreen resigned from Townsville Hospital in June this year 
  • She did a year of night shift and claims hospital ignored her complaints  
  • Managers and supervisors at the hospital have been accused of bullying
  • Several employees suffer panic attacks, intense anger or feeling suicidal  
  • The hospital said it provides effective channels for employees to complain
Stevie-Lee Semgreen worked on night shift for an entire year at Townsville Hospital until she resigned in June, saying her complaints were ignored by the hospital's management
Stevie-Lee Semgreen worked on night shift for an entire year at Townsville Hospital until she resigned in June, saying her complaints were ignored by the hospital's management
A WOMAN has resigned from Townsville Hospital, Queensland, Australia claiming a toxic work environment has left several employees suicidal and others with post-traumatic stress disorder.
Managers and supervisors have been accused of bullying and harassing staff over the past three years. Several employees have taken sick and stress leave while others have suffered from panic attacks, severe anger and post-traumatic stress disorders, staff members claim.

They said incidents of verbal abuse had been reported, including inappropriate comments on people’s weight and workers being told they were not wanted on their rounds.


One woman, who chose to remain anonymous, launched an external review of Townsville Hospital after she lodged a complaint saying she felt suicidal
One woman, who chose to remain anonymous, launched an external review of Townsville Hospital after she lodged a complaint saying she felt suicidal
Hospital managers have been accused of bullying over a three-year period leaving several staffers suffering panic attacks, post-traumatic stress disorders and suicidal thoughts (stock image)
Hospital managers have been accused of bullying over a three-year period leaving several staffers suffering panic attacks, post-traumatic stress disorders and suicidal thoughts (stock image)

The Bulletin has been told dozens of complaints had been made to Townsville Hospital’s human resources department and the Australian Workers Union, but workplace issues, including heavy workloads, were being ignored.

However, Townsville Hospital and Health Service acting chief executive Kieran Keyes said the hospital had proven and effective channels for staff members to escalate concerns.

Former employee Stevie-lee Semgreen said she resigned as a result of the ongoing issues in June and has since moved to the Sunshine Coast.
Ms Semgreen, who worked for a year on permanent night shift, said her complaints were brushed aside.


“I was told by one woman at AWU that by putting in a complaint, I was putting a target on my own back,” she said. “I had asked a few times if I could take my issues further but hospital’s management told me that I could not.”


AWU Queensland branch secretary Ben Swan said the union had been investigating Ms Semgreen’s complaints before she left the hospital. “The member concerned left Queensland Health and, as a consequence, that part of the investigation ceased,” he said.

“Our organisers do what they can to assist members through these processes.”

But two other employees, who requested anonymity due to fear of repercussions in the workplace, said they lodged complaints months ago that had still not been dealt with.

One woman called for an external review after she was left feeling suicidal.

“I’ve been with Queensland Health for many years and I’ve never witnessed anything like it,” the woman said. “I have had several workers tell me they are dealing with suicidal thoughts in the workplace because the bullying is so bad.”

AWU Queensland branch secretary Ben Swan said they were investigating Ms Semgreen's complaint about staff mistreatment before she resigned (stock image)
AWU Queensland branch secretary Ben Swan said they were investigating Ms Semgreen's complaint about staff mistreatment before she resigned (stock image)
The employee said she had lodged complaints to the hospital and the AWU more than 12 months ago and had still heard nothing back. “We are isolated and alienated and not given any support,” she said. “Some of the workers feel they are powerless within their union.”

Another employee said she was still waiting to hear back about complaints that she had lodged six months ago.


Mr Keyes said the health service worked closely with staff and unions to resolve any issues. “The health service works closely and productively with unions who routinely raise workplace issues and act on behalf of their members at formal meetings with the health service,” Mr Keyes said.


AWU northern district secretary Bede Harding said complaints were taken seriously.

“All matters reported with the union by our members at Townsville Hospital have been and continue to be raised and addressed with the hospital’s HR executive team,” he said.
“Matters in relation to the advancement in careers and workload issues are also being addressed by the AWU formally with Townsville Hospital management.”
Source: http://www.townsvillebulletin.com.au/news/employee-quits-hospital-claiming-toxic-work-environment-and-bullying/news-story/9523cb59857b09a6c3a8bab21c1edfdd

12 May 2010

Vicious Cycle of Workplace Bullying


This video speaks for itself, it is simple yet may help those who have been the target of bullying to understand the mechanisms and roll on effect to your peers and others within the workplace when bullying takes place and is reported.

12 February 2010

BRITISH AIRWAYS Cabin Crew Suspended Over Online Bullying

BRITISH Airways has suspended 15 cabin crew over reports of intimidation relating to comments posted online, it was reported today.

The airline is currently in a dispute with the union, Unite, over schedules. Unite is threatening a walk-out and is currently re-balloting its 12,000 members to strike.

The verdict is due on February 22 and if industrial action does go ahead it will be on March 1.

It appears British Airways came across a chatroom on the Unite union's website and deemed the language in some of the comments to amount to "intimidation", Sky News reported.

The comments are thought to relate to the signing of the ballot for strike action.

The airline said it has taken steps to suspend crew that it knows have posted or it suspects have posted the comments in question on there.

British Airways said: "We will not tolerate intimidation of staff and any reports of staff being threatened will be thoroughly investigated.

"The company has contacted Unite regarding inappropriate comments posted on a union website and has asked it to assist in removing the postings and identifying the individuals who are involved."

source

BA Suspends Crew Over 'Online Intimidation'


07 December 2009

IRONY - When the Bully uses the FAIR WORK "Adverse Action" laws to obtain interlocutory injunction to stop potential dismissal

Case note: Fair work “adverse action” claim wins interlocutory injunction

Jones v Queensland Tertiary Admissions Centre Ltd [2009] FCA 1382 (25 November 2009).

Justice Collier of the Federal Court has issued an interlocutory injunction in favour of an Applicant to stop her potential dismissal.

The Applicant, Elizabeth Louise Jones, was the Chief Executive Officer of the Queensland Tertiary Admissions Centre (QTAC).

The Centre processes applications for admissions to the majority of undergraduate courses offered by universities in Queensland and also Bond University, The Australian Maritime College in Tasmania and to some courses at universities in Northern New South Wales. It also processes applications for diploma courses in Queensland Institutes of TAFE and other private providers of post-secondary education.

Ms Jones had been employed by QTAC since about 2002 without any issue being raised about her employment. From the beginning of this year, she was QTAC’s chief negotiator with the Australian Services Union (ASU) in the re-negotiation of the Enterprise Agreement governing the terms and conditions of QTAC’s employees. As a result of her involvement as the negotiator, she was the subject of a number of complaints by the ASU, named individuals and also some complaints which were made anonymously. An investigator was instructed to provide a report, and as a result of the investigator’s report, QTAC was of the belief that Ms Jones had acted in a way which amounted to “bullying or harassment of employees” (at [28]). Ms Jones claimed that the investigation instituted by QTAC into her behaviour was improper and that she was concerned, not only by the investigation, but also by the prospect that she could have her employment terminated.

In her application for an interlocutory injunction and for final relief, Ms Jones asserted that there had been various breaches of the Fair Work Act 2009 (Cth) and her contract of employment, that damages were not an adequate remedy and that on the balance of convenience an interlocutory injunction should be granted pending a final determination of her action.

Ms Jones was successful in arguing that there was a serious question to be tried in that there had been a breach on a prima facie level of the Fair Work Act. Paragraph [17] of the judgment sets out the summary of the submissions made by Ms Jones concerning the Fair Work Act. The summary reads as follows:

“[17] In summary, the case submitted by Ms Jones as to the existence of a serious question to be tried can be summarised as follows:

  • Section 340(1) of the FW Act provides that a person must not take adverse action against another person because the other person has a workplace right, or has or has not exercised a workplace right.
  • A “workplace right” means, inter alia, that a person is entitled to the benefit of, or has a role or responsibility under, a workplace law, workplace instrument or order made by an industrial body (s 341(1)(a)), or is able to initiate or participate in a process or proceedings under a workplace law or workplace instrument (s 341(1)(b)).
  • “Adverse action” is taken by an employer against an employee if, inter alia, the employer dismisses the employee, or injures the employee in his or her employment, or alters the position of the employee to the employee’s prejudice (s 342(1) Item 1). Threatening to take such action also constitutes adverse action (s 342(2)).
  • Ms Jones’ workplace right was in respect of either:
  • her role or responsibility in negotiating the Enterprise Agreement on behalf of QTAC: s 341(1)(a); or
  • her participation in the process of making an Enterprise Agreement: s 341(1)(b).
  • In relation to Ms Jones’ participation in the process of making an Enterprise Agreement:
  • Ms Jones had a role as a “bargaining representative” of QTAC for the purposes of the Enterprise Agreement negotiations;
  • so far as relevant s 176 of the FW Act provides that:

“a person is a bargaining representative of an employer that will be covered by the agreement if the employer appoints, in writing, the person as his or her bargaining representative for the agreement. (s 176(1)(d))”

  • in a letter to the ASU dated 18 July 2009, Mr McAndrew said that the QTAC Board had confirmed that Ms Jones would continue to be QTAC’s “bargaining representative”.
  • QTAC has taken, and is proposing to take, adverse action against Ms Jones because she has exercised a workplace right, in that:
  • adverse action has already been taken by QTAC in relation to the commissioning and conduct of the Carol Watson report, and informing QTAC staff of the report;
  • QTAC proposes to take adverse action in that it threatens to terminate or otherwise discipline Ms Jones because of the view QTAC takes of the Carol Watson report and the various complaints.”

The Judge did not find there was a prima facie breach of the contract of employment. However, in view of the serious question concerning the breach of the Fair Work Act, His Honour found there was a serious question to be tried and that damages would not be an adequate remedy. The Judge said (at [49]):

“Discipline of a Chief Executive Officer for allegedly creating a culture of fear or terror in the workplace, be such discipline in the form of termination of employment or otherwise, is a very serious matter. In my view, it is likely that such a course of conduct would have a detrimental effect on Ms Jones’ reputation and impose a stigma which could adversely affect her future career prospects …”

His Honour, on balance, favoured the making of the interlocutory injunction sought (at [52]) and that the difficulties that might cause QTAC in the granting of such an injunction could be ameliorated by the accelerated timetable for the hearing of the substantive issues in the proceedings (at [58]).

This case is further evidence of the various uses which some of the provisions of the Fair Work Act will be able to reveal as useful adjuncts to employment disputes even for people who are not otherwise covered by industrial instruments.
source


COMMENTARY

Adverse action shock

Not long after the introduction of the Keating Government's 1993 Industrial Relations Reform legislation, the then Minister, Laurie Brereton was forced into an embarrassing back down. The new unfair dismissal laws designed to protect ordinary workers from capricious dismissal was being used by senior management employees to claim hundreds of thousands of dollars in compensation. The government hastily amended the legislation to prevent the majority of employees who were considered high income earners from making a claim. An arbitrary remuneration limit of $60,000 per annum was introduced.

In what shapes up as an important test case for the legislation, a Chief Executive Officer has won a Federal Court injunction to prevent her employer terminating her employment. The CEO is arguing that the employer was proposing to terminate her employment because she exercised a "workplace right" and because she was participating in the process of making an enterprise agreement.

For many years industrial legislation has protected employees from prejudice in their employment because of their participation in union related activities or because they have insisted on their rights to minimum employment conditions. What makes the case of Jones v Queensland Tertiary Admissions Centre Ltd (QTAC) different, is that the employee has claimed that by representing her employer - not, one will note, other employees - in enterprise bargaining negotiations, she is entitled to the protection of the Act. The timing of events which led to the claim are perhaps a little unusual, but even if Ms Jones ultimately does not succeed in her action, the scope for the "adverse action" provisions of the Fair Work Act to become a heavy yoke for employers is slowly being exposed.

As CEO, Ms Jones represented QTAC in negotiations with the Australian Services Union for a new enterprise agreement. QTAC's initial attempt to put an agreement to an employee vote was thwarted by the ASU obtaining a good faith bargaining order from Fair Work Australia. During the course of subsequent negotiations, the ASU and individual employees made complaints about Ms Jones conduct, which amounted to allegations of bullying and harassment.

QTAC initiated an investigation into the CEO's conduct, as a result of which a report was produced. The findings of the report were adverse to the CEO and QTAC indicated to her that it was considering terminating her employment.

Enter Julia Gillard's "adverse action" laws. Ms Jones successfully argued that there was a serious question for the court to consider as to whether her employment was under threat because of her participation in the enterprise bargaining negotiations. QTAC argued it was acting in good faith in order to prevent further instances of bullying and harassment of the type alleged against Ms Jones, consistently with its obligations under Queensland's occupational health and safety laws.

By identifying the "timing of the allegations against Ms Jones... and the identity of the complainants, including the ASU" as factors weighing in favour of granting the injunction, the Court has left open a finding that the complaints were in fact industrially motivated. The Court recognised in its decision that if Ms Jones is ultimately successful in arguing that, as CEO, she had "workplace rights" as a consequence of the enterprise bargaining process, such a finding could have an impact on all CEO's or executives who have those responsibilities. The court has yet to make its final determination, which will occur when the case goes to trial in early 2010 and there is no suggestion that the outcome of the enterprise bargaining negotiations were themselves negative for QTAC.

Quite aside from its impact in this case, the establishment of a "workplace right" for executives simply because they are involved in enterprise bargaining will potentially hobble the ability of employers to make business decisions about executives who behave inappropriately or who handle negotiations poorly.

Ironically, the consequences of an executive's conduct might include an adverse action claim against the employer by unions or employees. Given the gusto of attacks on the apparent lack of executive accountability to shareholders, you have to wonder if that was really what was intended by the Rudd Government in making the Fair Work Act law. At some point, the Government will have to re-examine the scope of these laws. Hopefully before creative lawyers have their way with Fair Work.'
source

01 December 2009

NEWS - Union calls off disability workers' strike over Workplace Bullying

Follow Up from yesterday ...

Strike action at the Disability Service Queensland office in Maryborough has been averted.

Members of the Australian Workers Union (AWU) were due to go on strike for 24 hours last night to protest against a State Government decision to drop an investigation into allegations of workplace bullying.

But a Queensland Industrial Relations Commission hearing yesterday recommended the union drop the action and the commissioner will travel to Maryborough to hold a dispute conference between the parties.

Keith Ballin from the AWU says the investigation should never have been dropped.

"I'm quietly confident that I hope it does show the situation for what it really is," he said.

"How can you have 102 separate issues - on the balance of probability - with no question to answer?

"That to me is a claytons and I think it is a buck pass from the department of disability service when that does happen."

In a statement, the director-general of Disability Service Queensland, Linda Apelt, says the department is working closely with staff and the unions to resolve the concerns.

source

30 November 2009

Australian Workers strike over Bullying probe rejection - QLD

The Australian Workers Union (AWU) says members employed by Disability Service Queensland (DSG) in Maryborough will take 24 hour strike action to protest against a State Government decision to drop an investigation into allegations of workplace bullying.

Keith Ballin from AWU says the director general of DSQ told workers on Friday that an investigation into more than 100 allegations of workplace bullying, harassment, discrimination and falsification of documents at the office would be dismissed because they were unfounded.

He says workers do not accept the finding and will strike for 24 hours from 7:00pm (AEST) tonight.

"We are very disappointed in the Government department of disability services on the outcome of an investigation where they believe it was frivolous and vexatious and without substance," he said.

"We totally disbelieve and we cannot except that proposal."

Mr Ballin says the action could disrupt the care of those with disabilities.

source

10 March 2009

Whose Job Is It To Stop Bullies At Work?

Helen Major has dispiriting news for anyone trying to curb a bully
The Bully













Who do you turn to for help if your reputation and health are being destroyed by a workplace bully? Since research indicates that most bullies target good employees, you would think that the obvious answer would be that they should turn to HR or their union.

The problem is that ten years of international research on workplace bullying indicates that that may be the wrong thing to do.

Web sites dedicated to bully busting, like the site for the Workplace Bullying Institute in Bellingham Washington, bluntly tell targets NOT to trust HR or expect the union to help them unless the target can make a business case for HR or the union’s “own self-interests.”

Curious as to why HR and unions were perceived so negatively, I decided to do some research on my own. I interviewed four HR and four union subjects and they generously shared their personal encounters with work place bullying with me.

Turning to a union

The only way he could help the workers was to teach them to "bully better" than the boss

One union subject shared the frustration of helplessly watching a secretary move from work-group to work-group, abusing her co-workers until some got sick and others quit. This subject worked with HR to stop the bully, but the best efforts of both the union and HR weren’t enough to reach a good resolution. When the bully finally re-located to another state she had already caused several excellent employees to leave the company. At the end of our interview, the subject said that the tools the unions have to address bullying take too long — usually six months or more — and that people being bullied can’t wait that long for relief, so they leave.

Another union subject, who represented immigrant laborers with a bully boss, told me that the only way he could help the workers was to teach them to “bully better” than the boss. He insisted that bullies don’t care what the law is and don’t change their behavior unless you make them hurt.

No help from HR either

My HR subjects told me about their struggles addressing workplace bullying. One talked of using a “sting” by placing one of her staff in a work-group undercover to get evidence she could use to fire a bully boss.

Another HR subject discovered workers playing cruel practical jokes to prevent a co-worker from completing an assignment. The jokes included rigging the target’s cube so she couldn’t finish a critical report due for an unforgiving boss. When my subject intervened, the bullies made bogus complaints against her, leading to a reprimand and, finally, to her transferring to another division.

According to research study 2007, 37% of American workers (54 million people) have reported being bullied at work.

According to a Zogby research study done in 2007, 37% of American workers — 54 million people — have reported being bullied at work. Seven out of ten employees targeted by bullies will be fired or leave their jobs voluntarily. Some will be so traumatized by the experience that they will suffer physical or emotional impairment, further reducing their ability to work. 72% of the bullies are bosses and 54% of the targets are workers. The study, led by WBI Research Director Gary Namie, found that organizations ignore bullying 62% of the time, even when they are made aware of it.

My small sample of HR and union subjects suggest that one reason organizations ignore bullying is that current interventions do not produce positive outcomes, either for the individuals or the organizations. Good intentions by individuals are not enough to protect targets or companies from bullies. It will take leadership and commitment by the whole organization to implement effective intervention and prevention strategies before HR and unions can successfully do the job of stopping work place bullying.

source

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13 February 2009

NEWS - Workplace to consult Union on Bully-Harassment Policy review



New staff policies for council

KEMPSEY Shire Council will implement new policies to ensure staff angst is appropriately dealt with.

At an Industrial Relations Commission hearing last week, council and the United Services Union (USU) discussed issues which had been affecting some staff members since last August.

General manager Allan Burgess said issues between staff and some areas of management had been resolved amicably.

“The commissioner, John Stanton, heard the six grievances and the matters were fully discussed,” he said.

“Council has undertaken to improve its internal communication process and introduce some new policies to ensure more clarity when dealing with staff issues.”

The USU, representing the six staff members, said it too was happy with the outcomes of the hearing.

I’m pleased our members had the opportunity to present their issues to the commissioner and have their concerns heard and be treated with compassion,” USU organiser Narelle Rich said.

“The commissioner provided both parties with some excellent opportunities to improve the consultative mechanisms available to the Union and council, in particular, allowing regular weekly access to its members in an effort to avoid this situation arising again.”

Council and the USU are currently investigating a joint initiative regarding bullying and harassment in the workplace.

Shire to look at Cittaslow concept

KEMPSEY could become one of the first towns in Australia to embrace the Cittaslow concept.

Cittaslow is an Italian concept developed through the slow food movement and encourages communities to take time out and think about the future direction of their town.

It aims to introduce policies that nurture the distinctive features of town and its surrounds.

Kempsey Shire Council has invited the mayor and chief executive of Alexandria Council in South Australia to address a public meeting on Cittaslows next Tuesday at 3pm.

Alexandria Council administers Goolwa, is the first town in Australia to embrace the Cittaslow concept.

The meeting will be held in the council chambers.

source

Slow Cities in Australia : After Goolwa, there are two other towns - Katoomba, City of Blue Mountains